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11/5/2008

Japanese Keitai getting too complex

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Here’s the original article about how Japanese cellphones are becoming more and more complex in its design and functionality.

Question: If you own a Japanese cellphone, do you think it’s getting too complex to use? More importantly, do you find it harder to use than say a cellphone from another country?

TOKYO — Steve Jobs’ new iPhone, expected to be unveiled Monday, is headed to Japan by the end of the year. But the device’s famed ease of use may actually be a turnoff in Japan, where consumers want features, not simplicity.



Indeed, Japanese handsets have become prime examples of feature creep gone mad. In many cases, phones in Japan are far too complex for users to master.

“There are tons of buttons, and different combinations or lengths of time yield different results,’” says Koh Aoki, an engineer who lives in Tokyo.

Experimenting with different key combinations in search of new features is “good for killing time during a long commute,” Aoki says, “but it’s definitely not elegant.”

Japan has long been famous for its advanced cellphones with sci-fi features like location tracking, mobile credit card payment and live TV. These handsets have been the envy of consumers in the United States, where cell technology has trailed an estimated five years or more. But while many phones would do Captain Kirk proud, most of the features are hard to use or not used at all.

“Some people care about quality, but first and foremost it’s about the features,” says Nobi Hayashi, a journalist and author of Steve Jobs: The Greatest Creative Director. He estimates that the average person only uses 5 to 10 percent of the functions available on their handsets.

Japan is a culture of spec sheets. When consumers go to electronics stores to buy a cellphone, they frequently line up the specifications side by side to compare them before deciding which one to buy.

Hayashi owns a Panasonic P905i, a fancy cellphone that doubles as a miniature but crisp 3-inch TV. In addition to 3G and GPS, the device has a 5.1-megapixel camera and motion sensors that enable Wii-style games to be played sitting on the train.

“When I show this to visitors from the U.S, they’re amazed,” Hayashi says. “They think there’s no way anybody would want an iPhone in Japan. But that’s only because I’m setting it up for them so that they can see the cool features.”

In actuality, Hayashi says, the P905i is fatally flawed. The motion sensors are painfully slow, and the novelty of using them is quickly replaced with frustration. And while being able to watch TV anywhere is a spectacular idea, there’s no signal in the subways, and even above ground, the sound cuts out every few seconds.

“There’s nothing more annoying than choppy TV noises,” Hayashi says.

Aoki, who carries two phones, a Sony W44S and an iPhone for accessing the web, has only a vague idea of all the things the Sony cellphone is capable of doing. “Every once in a while, you find an incredible function via the complicated menu,” he says.

Posted by The Expedited Writer in Keitai News | 1 Comment »


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One Response to “Japanese Keitai getting too complex”

  1. Coligny Says:

    Once again… it’s not feature packing the problem. It’s the retards in charge of the human interface. They don’t think about how the user will need to use said feature, just to match the number of menus with the number of features, and sometimes with delirious categorization (GPS accessible inside a sub menu for the web browser !? sure that’s the right place). When it take as much time to change the light exposure on a camera phone to take a picture as it take to make an engine swap on a medium size helicopter you might have some kind of a trouble.

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